What is the Get Healthy Service?
The Get Healthy Information and Coaching Service® (Get Healthy Service) is a free phone-based coaching service aimed at supporting adults make lifestyle changes regarding:
- healthy eating
- physical activity
- how to reach and maintain a healthy weight
- healthy weight gain during pregnancy
It provides information and ongoing, personalised support designed to help you make healthy behaviour changes.
Who is the Get Healthy Service for?
The service is available to all Queenslanders, 16 years or older, who are at risk of developing chronic disease due to having one or more of the following risk factors:
- not meeting healthy eating guidelines
- inadequate physical activity
- being overweight
Why is the Get Healthy Service available?
Many chronic illnesses and diseases can be prevented by:
- being active
- eating well
- achieving and maintaining a healthy weight
Chronic diseases such as diabetes, heart disease and some cancers are estimated to be responsible for around 80% of the total burden of disease in Australia.
Of course, making lifestyle changes is often easier said than done, and the journey can be challenging. The Get Healthy Service has therefore been developed to support people to make these lifestyle changes. The Service is based on evidence that telephone based coaching is effective in changing healthy eating and physical activity behaviours. The Service is also based on the highly successful Quitline (13QUIT) model for smokers, which has help thousands of smokers quit the habit and start leading healthier lives.
What does the Get Healthy Service provide?
The Get Healthy Service has two streams:
- The Service offers the choice of four programs, each tailored to meet the needs of the participants. These include: Get Healthy (Standard); Type 2 Diabetes Prevention; Get Healthy in Pregnancy; and Aboriginal and Torres Strait Islander Get Healthy program.
- Coaching participants will receive individually tailored phone coaching sessions (approximately 10) over a six month period.
- The timing and frequency of the coaching calls are decided by between the participant and health coach, to enable them to be tailored to motivate and support participants to achieve their own healthy lifestyle goal.
- Coaching participants will also have access to free resources to record goals, progress and achievements.
- After the six months, participants can re-enrol in the Service or opt to continue coaching support via SMS through the Get Healthy Stay Healthy program.
- Participants can opt to receive information only. They will then receive free resources and a one off phone coaching session.
- Information only participants can re-enrol in the Service as coaching participants at any point.
Who answers the phone?
Health coaches who are all university qualified health professionals. They include allied health professionals such as psychologists; nurses; dieticians; exercise physiologists; sports scientists; social workers; and physiotherapists. All health coaches receive further and ongoing training to ensure they meet the requirements of the Service.
Does a participant get their own health coach?
Yes. Wherever possible, a caller will be provided with their own personal health coach for the duration of their involvement in the Service – this helps ensure that a supportive relationship is developed.
What happens during the first call?
The health coach will explain what the Service has to offer and ask information to ensure the service meets needs of the individual. This includes information regarding current eating and activity behaviours, how ready are they to make changes and set goals and other information regarding their particular circumstances, as well as a short health assessment. In some cases, a caller may need to get medical clearance from a General Practitioner before beginning their Get Healthy journey.
Is the Get Healthy Service free?
Yes, the Service is free to all Queensland adults. For people who seek information or register for coaching by calling 13HEALTH (13 43 25 84) will be charged for the cost of a local call if calling from a QLD fixed landline (Mobiles may be charged at a higher rate).
How do people join the Service?
You can be referred to the Service by their Doctor or their Health Professional. Alternatively you can register for the coaching or information service by calling 13HEALTH (13 43 25 84) or by visiting www.gethealthy.qld.gov.au/get-started
How do I refer a patient?
Referring a patient is simple:
- Referral forms for Doctors and Health Professionals can be found at www.gethealthy.qld.gov.au/health-professionals/refer-your-patients
- Download the form, complete for each patient and fax to 1300 013 242 or email firstname.lastname@example.org
Does the Service operate on weekends and public holidays?
No. The Get Healthy Service operates during extended hours from Monday until Friday, 8am until 8pm to allow calls to be made before and after business hours.
Who is the Service Provider?
The Get Healthy Service is being delivered by Remedy Healthcare www.remedyhealthcare.com.au, a leading national provider of highly targeted, evidence-based self-management and health coaching programs integrated with homebased services.
What happens if an interpreter service is needed?
Interpreter Services will be provided by the Service to members of Culturally and Linguistically Diverse communities. Other telephone services will be provided to people who are deaf or hearing impaired or speech impaired.
Is there an opportunity to provide feedback about the service?
Phone: 13HEALTH (13 43 25 84)